All-Star Success Alliance
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All-Star Success Alliance Survey
Dear ASA Member\Partner
Your feedback is very very important so p
lease take a few short minutes to complete this valuable survey and let us know your thoughts on our system.
You DO NOT need to include any personal information about yourself unless you want to.
By completing this survey you are providing valuable feedback and helping us serve you better!
Please explain any POOR ratings in the comment sections provided.
Thank you for your support!!
Survey Introduction
This survey should take less than
10-15 minutes
to complete. Thank you again for taking the time to fill out this survey.
1. What is the name of your main opportunity program?
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2. What state or providence do you live in?
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3. What country do you live in?
*
ASA
System Questions
4. On average, how many hours per week do you spend using the ASA System?
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Less than 5 hours
5-15 hours
16-30 hours
More than 30 hours
5. Which best describes your proficiency using the ASA System?
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Uncomfortable performing routine tasks.
Moderately comfortable performing routine tasks.
Comfortable, can solve many problems myself.
Power or Super User, push the capabilities of the tool.
6. Please indicate how well (as a percentage) the ASA System meets your (on or offline) marketing needs.
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0-25%
26-50%
51-74%
75-100%
7. Overall, what best describes your accessibility to the ASA System? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
7a. Comment: Please enter any additional comment you would like to share.
*
8. On average, what best describes the quality of email updates you receive to the ASA System? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
9. On average, how easy is it to navigate within the ASA System? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
10. On average, how easy is it to locate tools within the ASA System? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
11. Overall, what best describes the overall quality of the ASA System? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
11a. Comment: Please enter any additional comment you would like to share.
*
ASA Support
Team Questions
The Support Team is the team that takes live chats, web request, e-mails or phone calls from you 24/7 and attempts to answer them immediately.
12. On average, what best describes the QUALITY of the News You Can Use or other communication emails? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
13. On average, what best describes the FREQUENCY of the News You Can Use or other communication emails?
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Too Many
Not Enough
Just Right
I am not getting them
14. On average, what best describes the QUALITY of webinar, phone or email support provided by ASA? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
15. When contacting ASA, what best describes your interactions with Support Team Members?
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Neither friendly nor knowledgeable.
Knowledgeable, but not friendly.
Friendly, but not knowledgeable.
Friendly and knowledgeable.
16. Rate how well the Support Team Members LISTEN to your issues and answer your questions? Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
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1
2
3
4
17. Overall, rate your EXPERIENCE with ASA Support System. Ratings scale: 1=Poor 2=Fair 3=Good 4=Excellent
*
1
2
3
4
17a. Comment: Please enter any additional comment you would like to share.
*
18. Please share any specific comments on a support person you dealt with. You comments here will allow us to reward or punish them better!
*
19. Did you know we provide FREE Phone leads for our Partners?
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Yes
No
20. Do you know how to reach the Support Team Partner\Leaders?
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Yes
No
21. Did you know we have a FaceBook Fan Page?
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Yes
No
22. Do you know about our Mission to help Save, Feed, Protect and Train children around the world?
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Yes
No
23. Are you taking legitimate tax write-offs for your business?
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Yes
No
24. Are you aware of the best places to safely grow your retirement money?
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Yes
No
If you could make any recommendations regarding the ASA system, website or support, what would you recommend?
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Final OPEN Comments
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All survey responses are anonymous and confidential, but if you would like to leave your name and contact information please provide that information below.
Name
*
First
Last
*
Indicates required field
Email
*
Phone Number
*
Thank You for your time. Please click the submit button below to send your survey.
Submit